Shipping Information
I aim to ship items out within three working days of sale except for the made to order items. If you need the item promptly please mention this when buying and I will do my best to help. I send everything within the UK by first class mail, and all overseas packages will be sent by airmail. Please bear in mind that overseas shipping times can vary widely from seven days to a month, dependent on customs control when leaving and entering countries. I always obtain proof of posting, but will not mail by 'signed for' services unless a postal supplement is paid.
I cannot deal with any claims for lost parcels until 15 WORKING (Mon - Fri) days have passed for UK orders, 20 working days for European orders and 25 working days for International orders. These are the guidelines set by Royal Mail and I cannot deal with missing parcels until this time.
Once a claim has been made I will arrange to send you a replacement, an alternative if no longer available or a refund.
A CN22 form has to be completed for all orders outside the EU and you are responsible for any import duties or taxes incurred on receipt of the parcel into your country. I will not falsify the customs label to avoid import tax. If you wish to buy multiple items and want to avoid this tax, it may be cheaper to split your order and pay postage charges on two packages.
I cannot deal with any claims for lost parcels until 15 WORKING (Mon - Fri) days have passed for UK orders, 20 working days for European orders and 25 working days for International orders. These are the guidelines set by Royal Mail and I cannot deal with missing parcels until this time.
Once a claim has been made I will arrange to send you a replacement, an alternative if no longer available or a refund.
A CN22 form has to be completed for all orders outside the EU and you are responsible for any import duties or taxes incurred on receipt of the parcel into your country. I will not falsify the customs label to avoid import tax. If you wish to buy multiple items and want to avoid this tax, it may be cheaper to split your order and pay postage charges on two packages.